Real Reviews from Real Customers
Just a few real-world reviews about our bulletproof backpack
Amazing product line and incredible customer support to back it up!
My first experience buying any of the Bodyguard backpacks was on Wednesday, December 21st...right before Christmas. Expecting a long delay due to holiday orders and shipping, I was amazed when my order showed up three days later on Saturday the 24th (Christmas Eve)! I should also mention that I ordered six separate backpacks (3 First Responders, 2 black Switchblades, and 1 gray Switchblade) with 2 sets of Level 3 plates and 4 sets of Level 3A plates. The backpacks are for the security/safety team that we're setting up at our church. To receive such a large shipment in such a short amount of time, right before Christmas, was amazing in its own right. Next, the quality of the backpacks and panels was incredible. There was not a stitch out of place in any of the items I received; not a single flaw that I could find. Everything was obviously very carefully built, and out of very rugged and sturdy (but still comfortable) materials. The backpacks are very easy to adjust to a perfect fit, and I found the process of deploying the front panels every bit as quick and easy as they made it look in the video. The whole process feels very natural. BUT HERE'S THE ABSOLUTE KICKER, and why I'll always be a promoter of this product and company... All 6 sets of armor panels came in the shipment that I received at my house, but I only received 5 backpacks. And to be fair, this is completely understandable. Again...it was a large order placed right in the middle of the holiday rush. Mistakes happen in these situations regardless of how organized you are. The important thing is...how will the company treat their customer? I emailed Bodyguard's Customer Support on Tuesday to let them know that I hadn't received the one backpack. Their system and pick list showed that everything had been shipped, and they replied with that information and the delivery confirmation within a couple of hours and said that the case would be referred to a member of the fulfillment team. The very next day, I was contacted by Damian Ross from the fulfillment team. He was very helpful and never once made me feel as if he didn't believe my story. He did his due diligence and worked with me so I could get him the information he needed to validate my claim, and then he immediately emailed other people in the company so my missing backpack would be shipped out ASAP. I received my tracking number by the end of the same day. This kind of customer service is unheard of! Out of curiosity, I got on LinkedIn that day to see who Damian Ross was and was shocked to find out that he is the CEO of The Self Defense Company and Bodyguard Protection Gear, and he is the same individual who founded the company over 15 years ago! So wrap your head around this... The week between Christmas and New Year's, when everything retail and shipping is madness, the Founder and CEO of the company (when most at this level are vacationing) worked with me personally to make sure that his company was taking care of me and my church's security team! Again, this is incredible! I would highly recommend this company and their product line to anyone who needs a highly quality, concealable and quickly deployable alternative to conventional body armor. They have forever won over my business and my recommendation to anyone in the market for this kind of product! Damian, his team, and their products are all on a level all their own!
I purchased both the Switchblade and the First Responder. The Switchback is the smaller of the two. What I would call a "day pack". I got the grey color as less attention getting. The bag seems well made and durable. The 3A armor loads easily and I had no problems deploying. Several pockets that can hold a laptop and other everyday items. I can recommend and glad I purchased. The only slight compliant is the Velcro on the waist belt doesn't meet the carrier (on me at least), but this is minor The carrier still stays put pretty well. The First Responder is aptly named. A larger bag that will hold the gear needed for an emergency response. Quick to don and the Velco waist belt holds the armor securely in place. The Level 3 armor is a bit more cumbersome than the 3A but I managed to deploy easily after the first 1-2 attempts. In all, I am pleased with both bags and glad I purchased. I can recommend without reservation.
Good Overall Bag
We are in the tactical self-defense business here at Raidon Tactics, and this bag is one of many we have used in the past. The stitching and overall quality is good. The size of the storage compartment is excellent and provides the most storage room of any bag we have seen while not being too bulky. The deployability is excellent, However, the waist/belly band is not stowable and too bulky, as well as stitched behind the shoulder straps making it impossible to tuck them out of the way without modifications. The overall bag has a militarized look which can be a disadvantage for concealment. My suggestion would be to make it out of wax canvas to give it a more civilian "satchel" look.
Love it nice and easy and convenient l don’t leave home without it now that I got it Thank you planning to buy another one soon for my daughter and Son
Just Got It...
I bought this for my daughter who is working in a local hotel front desk for peace of mind for me mostly. The deployment is simple and effective for her. I've not tried with any accessories on the front plate carrier yet to see if there is a negative effect. I like the size of the pack, if might be a little large for her but time will tell. There are a few things I would suggest on the pack: - It would have been nice to had a closure on the rear plate carrier, the pouch has a closure but once you insert the plate it's no longer effective. - The zippers need pulls on them, we quickly added paracord to correct but she had issue without them . Also the front most small compartment's zipper would be better suited it if were the same as the main's larger tooth zipper. - The main compartment is large, would like to see a padded laptop section separately zipped off from the main. Regards, Nate Johnson
Great Bag Use it Every Day!!
I bought the first responder and am using it daily! I have used body armor before in a hot environment I ended up using it only at night, but this bag I can hang it to the back of front passenger seat protecting the passenger and put it on dismounting daily no one is the wiser. I cannot be happier it is perfect. As an addition you can add rifle plates on top of the llla soft panels as needed. The front chest plate has molly which converts to a range rig and range bag for a large pistol or pdw. Very happy with it a great tool for protection anywhere. God Bless - Pierre
Great Bag Great CompanyI really like the design and peace of mind. Thank you for quick turnaround and your good communication during the exchange. I will highly recommend your business to anyone.Thank You, Jack Hamilton
Small Price to Pay for Safety...
My boys feel safer and have no issues with their new protective backpacks. The weight is more than they expected, but since they dont have to carry books anymore in lieu of a laptop, it all balanced out. A small price to pay for safety.
The concept is outstanding and really like that you can use different sizes of soft armor. The pack is comfortable, spacious, and sturdy enough for the job. There are other packs out there; but this pack is the most innovative. Recommended.
Bought this for my daughter for High School. I was surprised at the weight of the plates. They are very light. Setup was fairly easy. So far my daughter has no complaints but she has only been carrying it for 3 school days.
Marc H. Tacoma, Washington USA
Small small price for peace of mind
I'm a grandpa just trying to cover base here for the kids; product is great - I especially like the durability of the construction. Discrete and to the point. One less worry in a time full of worries.
Ann M. Phoenix, AZ USA
A Practical gift for unpractical times.
This is a Christmas gift, so he won't see it til then, but being young in this crazy world, another layer of security gives us both piece of mind, Its not that heavy to fit into his current backpack.
Ken, A. Cocoa Beach, Florida USA
First Responder is such a practical , well developed product with attention to detail such as the magnetic closures. Ample room for storage and comfortable when fully deployed. Great job!
Marlena C. Miami, Florida USA
Great customer service!
I live in a condo and somehow when filling out the address info on my order the unit number did not autofill as it usually does so my order was sent back. I reached out to customer service and Greg was super helpful in getting the address updated and sent me the package again without charging me for the additional shipping. Thanks again Greg!
Frank B. Aurora, CO, USA
Next Level Bug Out Bag
This took my bug out bag to the next level. Rifle plates, extra ammo and a few other essentials for when the SHTF. Plus it's tough as nails.
Keith C. Los Angeles, CA
The Real Deal
This backpack is the real deal. I was impressed with the quality, very solid construction and tons of space for gym clothes, laptop. I have been wearing it all the time.
Steve J. Greenbrook, N.Y USA
I Love This Thing!
I have to tell you - I love showing this thing off. The guys at the range love it...I should have bought 10 more! It took a little while to get, but was definitely worth the wait.
David S. Autsin, TX. USA
Taking it to College
I got one for school and I love it. I can carry my computer and much more. I'm really glad I have it because you never know.
Nick B. New York, N.Y. USA
Perfect Travel Bag
I travel a lot for work and it's like having insurance, I'd rather have it and not need it than need it and not have it.