The Self Defense Company Bodyguard Backpacks, Jackets, Armor and Accessories Return Policy and Guarantee
Jackets and Backpacks
You have 30 days after you receive the item to return it for a refund or exchange. For any item of greater value on exchange you will be charged the difference on the exchange.
Cancelations
You have the right to cancel any order before it is shipped. However there is a 20% cancellation fee for orders over $4,500.00 US.
Exchange or Return Process
Please make sure to do STEPS 2, 3 and 4** or your exchange will not be processed.
You must email [email protected]. Your return will not be processed if you do not email us first.
- Send back to:
Galaxy Logistics
C/O Paula Munoz – Self Defense Company Returns
1578 Sussex Turnpike, Building 3
Randolph, NJ 07869
Phone: 973-431-6013
Email: [email protected]
2. *Make signature required for delivery – failure to do so will not guarantee delivery of your item.
3. Insure the package.
4. Mark your last name and order number on box.
5. *Email tracking info, name, email and order number to [email protected]. This is important.
Once it’s received it will take five business days to process
You will be charged a 15% restocking fee or responsible for 100% cost of the unit if the item is damaged or dirty and not in 100% condition.
Additional Shipping Charges and Exchanges.
Customer is responsible for all costs shipping on the return or exchange. Customer is also responsible for all shipping charges on the exchange. The Self Defense Company may choose to waive the shipping charges on the exchange. However, if the customer wishes to exchange for an item of higher value, customer is responsible for all additional charges and shipping charges.
Armor Plates
The return of armor plates is at your own risk due to the material. Plates may be internally damaged if not shipped or transported correctly. If you return plates that are packed improperly you will not receive a refund.
Manufacturer Defects
Up to 90 days of purchase under normal usage. This does not include damage due to rips, tears or breakage of backpack clips. This includes seams or velcro fasteners coming loose. If you return an item that looks damaged you will be notified and you we will return the item to you.
The Self Defense Company has a right to replace any damaged or defective items.
Damage in shipping
If your package is damaged please immediately get a note from the shipper, take pictures of the package, the damaged item and email them to [email protected] for an exchange. In this case we will issue a priority mail return label for a large priority box from the US post office.
International Orders
The Self Defense Company can only ship orders to certain countries. This is subject to change based on export laws. If you want to see if we can ship to your country email [email protected].
Duties, Taxes and Fees
The Self Defense Company is not responsible for any duties, taxes or fees. This is the responsibility of the customer.
All returns are shipped at the customer’s expense.
