Amazing product line and incredible customer support to back it up!
My first experience buying any of the Bodyguard backpacks was on Wednesday, December 21st...right before Christmas. Expecting a long delay due to holiday orders and shipping, I was amazed when my order showed up three days later on Saturday the 24th (Christmas Eve)! I should also mention that I ordered six separate backpacks (3 First Responders, 2 black Switchblades, and 1 gray Switchblade) with 2 sets of Level 3 plates and 4 sets of Level 3A plates. The backpacks are for the security/safety team that we're setting up at our church. To receive such a large shipment in such a short amount of time, right before Christmas, was amazing in its own right.
Next, the quality of the backpacks and panels was incredible. There was not a stitch out of place in any of the items I received; not a single flaw that I could find. Everything was obviously very carefully built, and out of very rugged and sturdy (but still comfortable) materials. The backpacks are very easy to adjust to a perfect fit, and I found the process of deploying the front panels every bit as quick and easy as they made it look in the video. The whole process feels very natural.
BUT HERE'S THE ABSOLUTE KICKER, and why I'll always be a promoter of this product and company... All 6 sets of armor panels came in the shipment that I received at my house, but I only received 5 backpacks. And to be fair, this is completely understandable. Again...it was a large order placed right in the middle of the holiday rush. Mistakes happen in these situations regardless of how organized you are. The important thing is...how will the company treat their customer?
I emailed Bodyguard's Customer Support on Tuesday to let them know that I hadn't received the one backpack. Their system and pick list showed that everything had been shipped, and they replied with that information and the delivery confirmation within a couple of hours and said that the case would be referred to a member of the fulfillment team.
The very next day, I was contacted by Damian Ross from the fulfillment team. He was very helpful and never once made me feel as if he didn't believe my story. He did his due diligence and worked with me so I could get him the information he needed to validate my claim, and then he immediately emailed other people in the company so my missing backpack would be shipped out ASAP. I received my tracking number by the end of the same day.
This kind of customer service is unheard of! Out of curiosity, I got on LinkedIn that day to see who Damian Ross was and was shocked to find out that he is the CEO of The Self Defense Company and Bodyguard Protection Gear, and he is the same individual who founded the company over 15 years ago! So wrap your head around this... The week between Christmas and New Year's, when everything retail and shipping is madness, the Founder and CEO of the company (when most at this level are vacationing) worked with me personally to make sure that his company was taking care of me and my church's security team! Again, this is incredible!
I would highly recommend this company and their product line to anyone who needs a highly quality, concealable and quickly deployable alternative to conventional body armor. They have forever won over my business and my recommendation to anyone in the market for this kind of product! Damian, his team, and their products are all on a level all their own!