The Self Defense Company Bodyguard Personal Armor Return Policy and Guarantee
Jackets and Backpacks
You have 30 days after you receive the item to return it for a refund or size exchange.
You must email firstname.lastname@example.org
Return postage is at the customer’s expense and shipping costs will be deducted from the refund – this is includes all FREE SHIPPING. The cost of shipping the original order to you will be deducted from your refund.
You may be charged a restocking fee if the item is damaged or dirty and not in 100% condition.
The return of armor plates is at your own risk due to the nature composite material. Plates may be internally damaged if not shipped or transported correctly. If you return plates that are packed improperly you will not receive a refund.
Up to 90 days of purchase under normal usage. This does not include damage due to rips, tears or breakage of backpack clips. This includes seams or velcro fasteners coming loose. If you return an item that looks damaged you will be notified and you we will return the item to you.
The Self Defense Company has a right to replace any damaged or defective items.
Damage in shipping
If your package is damaged please immediately get a note from the shipper, take pictures of the package, the damaged item and email them to email@example.com for an exchange. In this case we will issue a priority mail return label for a large priority box from the US post office.
The Self Defense Company can only ship orders to certain countries. This is subject to change based on export laws. If you want to see if we can ship to your country email firstname.lastname@example.org.
Duties, Taxes and Fees
The Self Defense Company is not responsible for any duties, taxes or fees. This is the responsibility of the customer.
All returns are shipped at the customer’s expense.